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NBC Universal

Assistant Manager, Client Servicing

​2022 - Present

https://www.nbcuniversal.com/

 

Daily responsibilities include liaising with key global business partners and leading television and streaming networks across Central and South America to service and fulfill delivery of NBC Universal film and TV digital content across streaming & linear entertainment platforms like Netflix, HBO, MTV, Televisa, and more. Full knowledge of all video and audio codecs, specs, frame rates, aspect ratios, and specs related to video, art and digital asset managing. Responsibilities include working closely with sales and executives, daily client services via email, responding to digital asset requests, processing rejections of video and subtitle files, purchase order creation, working with outside vendors, onboarding of new clients, training of temps and new hires, specifications management, product fulfillment. During my time here, I’ve helped our team increase efficiency by working with our development team to create a new Microsoft Sharepoint tool to simplify a manual task for client rejections. Knowledgeable in Outlook, Teams, Word, Excel, SharePoint, OneDrive, SQL reports. Expert knowledge in B2B customer service, Sales, and familiarity with SaaS onboarding to Aspera, Media Shuttle, and key cloud digital delivery methods.

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Amazon MGM Studios

Delivery Services Coordinator

​2019 - 2022

https://www.mgm.com/

 

Daily responsibilities included liaising with key global business partners

and leading television and streaming networks across Pan-Asia,

Northern Europe, Scandinavia, and Australia to service and fulfill

delivery of MGM film and TV content across streaming, mobile and

home entertainment platforms. During my time here, I helped organize

our team by increasing efficiency by 75% while utilizing updated

resources and labs and working with IT to create a new user interface.

Developed strong communication practices within the b2b structure.

Responsible for work and purchase order creation, onboarding of new

clients, specifications management, product fullfillment.​​

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Warner Brothers

Content Administrator, Contractor

​2019

https://www.warnerbros.com/

 

Responsible for organizing, maintaining, and managing rejections for

audio, video, metadata, and artwork to various teams throughout

Warner Brothers Studios. Reviewed daily status reports and daily product updates for Content Servicing team members. Performed as a key user in WBTO's global asset/order management following

orders through from request to PO creation, to successful delivery.

Owned distribution & servicing of content to meet Global Servicing

Solution needs.

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21st Century FOX Studios

Account Coordinator, Airline Services (Contractor)

​2018

​https://www.20thcenturystudios.com/

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Daily responsibilities included creation and processing of purchase

orders for airline video on demand clients to send and deliver FOX products, films, and tv shows to airline companies. Utilized internal database and software such as salesforce to research, source, and manage assets. During my time here, I helped streamline the processing of purchase orders for practically every global airline company providing video streaming services in flight to their consumers.

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Deluxe Entertainment Services

Account Coordinator, Client Services

​2017​

https://www.bydeluxe.com/

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During my short lived time at Deluxe, I managed 18 content provider and studio accounts with new release content and products, library content, and theatrical title metadata services. Daily responsibilities included maintaining relationships and liaising with major motion picture studio content providers, managing reports and avails, updating metadata, and managing title releases. Utilized internal database including Microsoft suite, Google Drive, Tableau, and

creation of excel reports & exports for client and customer relations

management (CRM) purposes.

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VUBIQUITY

Artwork Lead Coordinator, Creative Operations

​2013 - 2015

https://www.vubiquity.com/

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During my time at Vubiquity, a leading content services company, I

managed production and artwork assets, sourcing, and metadata for

key global business providers including Disney, NBC, Warner Bros., Sony Pictures Home Entertainment, FOX and many other large and small scale studios. Daily responsibilities included maintaining content

provider and interdepartmental relationships via email, WebEx

meetings, and daily phone calls. Responsible for sourcing artwork,

editing via Photoshop and Adobe Suite to ensure artwork is deliverable

to clients specs. Responsible for onboarding artwork specs and

creating workflows. During my time at Vubiquity, I grew from an intern

to the lead coordinator, trained several temps and employees, and

successfully project managed numerous accounts. I also worked with a

team to increase productivity and workflows by 60%, working with UAT

and IT teams to create a streamlined automated program which

became crucial to our day to day workflow and is still used to this day.

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